FAQ

Invalid Login message
  • Use "Forgot your password?" to submit your email address for password reset. If you do not receive an email with reset instructions, Contact Us.

I am logged in to the Portal, but there are no actionable Options. All I can access is the home page and my profile.
  • Contact your Customer Admin or CENTRA to confirm your permissions.

Lookups: No assets appear in the list
  • Confirm the appropriate selection has been made for "Asset Type."
  • If the "Asset Type" is correct and still no assets appear, contact CENTRA.

Receive a portal comment notification, but the comment doesn't appear?
  • You're quick on the draw! Portal Comments added by CENTRA can take up to 5 minutes to appear in the portal record.

I submitted a portal request, but I don't see it in the list of Service Orders.
  • Confirm that you are clicking the Submit button on the bottom of the Service Order request. When a Service Order is successfully submitted, you'll receive a banner notification and an email.

I need to grant or remove Portal Access for other Users in my organization. How do I become a Portal Admin?

I’m a Portal Admin and I need to remove a User from the Portal because they are no longer with my organization.